What We Have Here Is a Failure to Communicate

One of my most significant lessons came early in my career, when I was put in charge of a large-scale employee attitude survey as an HR Manager at the Gillette Company. Overall, the feedback was strongly positive with 93% of employees saying that they would recommend the company as a good place to work, and positive response rates over 50% in 17 out of 18 categories. The only category that fell below 50%? Communication. Only 47% of our employees at that time thought we did a good job at communicating, but we were still 3% higher than the national average! I have had the opportunity since then to work with many leaders across a variety of industries and functions, and, though I have worked with leaders who were great communicators, I have to admit that they were in the minority. So why do leaders fail to effectively communicate to their employees? Let me give a few of my observations:

• They don’t think about it. The leader is focused on his or her core competency, and communicating with their employees is an afterthought.
• They don’t think that it is important. “What’s the big deal?” they think, “People will eventually find out what they need to know.”
• They make assumptions. One technology leader told me that he thought the average employee in his organization would have little interest in the strategic plan behind a new product launch. I convinced him to share (what he could) at a company-wide meeting, and he was overwhelmed by both the level of interest and the enthusiasm he received.
• They don’t care. Unfortunately, I have seen leaders that suffer from such egos that they care little for those in their organizations.
• They don’t know how. Communication does not come naturally to them, so they avoid it.
• They are afraid of conflict. Sometimes leaders need to communicate difficult messages that will draw responses that they don’t want to deal with, so they do nothing instead.
• They do communicate, but they fail to take the time to anticipate their audience and carefully craft their message, and communicate poorly as a result.

Technology today has allowed us to receive our information like never before. There is wider distribution, instantaneous access, and deeper levels of information available. Communication is not an easy task. Even in close, personal relationships, we forget to keep someone informed or communicate in a way that leads to misunderstanding. Communicating to larger audiences requires that much more careful thought.

Comments

[Tom Lyden]

Bob,

Great topic.

It's interesting to note that even when we set out a specific program for communication, our folks could never seem to get enough information. Despite that, we learned that it was imperative that we communicated, even over communicated, as much and as often as possible so that it was leadership that became the choice for reliable, accurate and trustworthy information. We found that it was crucial for our communication to be 100% truthful and consistent from communication to communication and over the long haul.

We were reminded time and again that communication is a two way process and that formal communications were never enough. We had to communicate WITH our people not just TO them. Allowing time for open forums where staff can ask questions and voice concerns became an essential element of our communication strategy.

Once a strong and consistent pattern of communication was established, it was still critical to support it with a whole lot of management by walking around. Informal, one on one communication is one of the best ways to reinforce the overall strategy for the organization and, more importantly, to get and address at the issues that may be holding the organization back.

Best Regards, Tom Lyden

[cash advance canada]

Another benefit to good communication is that it leads to more trust between the parties. Each party does not have to think that they are not being kept in the dark with information that might be helpful. If each party is open with information, then that ensures that they are both vested in the success of their joint venture. Each party wants their venture to succeed and they are going to do their best to make sure that it does succeed.

Post Courtesy of Focus Financial Inc.
Professional Blogging Team
Focus Financial Inc.
3641 Kingsway,
Vancouver, BC, V5R 5M1
Tel: (604) 439-7667 Fax: (604) 439-7664
Website: http://www.focuscashloans.com

[TDBradley]

http://mikardia.com/porno_pictures/trax-1.jpg

My story is free gay porn w910i top rated lesbian porn orgia porn malay lesbian porn girl sex big cook fuck porno star porn xxx amateur pornhube porno sex oglasi also download indian school porn clips faith exposed free porn videos asphixation porn tube shqiptare porno sex tv sensuous porn videos pussy licking feet
And also mia zottoli porn movies old man young girl porn tube real indians porn mms maritza mendez porn clip free teen gay hood porn 3gp clip free porn youporn mature and young boy grannies oma super porn video porn gratis also free crossdresser porn tube asian porntube virgen fotos porno xxx scary movie porn free porn movies trailer pokemon delia porn snow white and the seven dwarfs xxx porn sick and disgusting porn favourite free porn videos
No one find search hamster fre porn mp4 porn for psp red tube of porn magic movies sexy porno porn nicolle in episode sexy swingers free porn download clips histoire gay x also free downloads porn movie alexis love 3gp free teen pussy xxx pornstar free teen pussy free teen pussy free teen rape pics free porn mp4 videos porn movies tube mandingo
I get porno and sex rusia jewish mature porn eleni menegaki porn also free long porn arabisch anal porno porn tube leather gloves anime porno gratis bbw mp4 porn downloads
And finnaly emanuelle vaugier free porn xxx porn shannon whirry porn queens japanese babes sex clips also bbw fat women free video downloads porn no subscription sick porn rock of love porn stars peta wilson porn karla spice video porn free cam porn